Trust In Us understands the constraints by which agencies must operate and that most depend on funds which are seldom sufficient to cover the actual cost of doing business. Trust In Us professional, responsive client services department and cutting-edge information technology systems separate us from other third party administrators (TPA). We are an innovative TPA with cutting edge laboratory procedures and keep up to date with technologies. We continuously strive to develop revenue saving programs that meet the individual needs of each of our clients. Our guarantee of quality, value, service and selection will satisfy all your agencies needs, efficiently and affordably. When partnering TIU, you will receive these free services:
Personalized Customer Service
Our staff recognizes that customer service is your number one priority. We have dedicated professional Client Service Representatives that are available to assist you with reporting test results, specimen collection, billing, taking phone orders and meeting your supply needs.
State of the Art Reporting
Reports can be customized to accommodate the needs of your agency. Negative and positive results are faxed, emailed or web reported after confirmation, and all results are mailed within 24 hours after testing. Summary reports are available upon your request and can be faxed or emailed with your reports. Specimens that have tested positive for one or more drugs are stored in a secured freezer for 12 months.
Free Supplies and Shipping
Trust In Us provides all supplies necessary for specimen collection and shipping is free of charge. Supplies are shipped to you within 48 hours after request. The specimen mailing procedures we utilize are approved by DHL.
